Frequently Asked Questions
Everything you need to know about your next sneaker drop and order.
How do I enter a raffle for limited releases?
To participate in our exclusive sneaker raffles, you must download the SNS app, create an account, and enter your payment details before the drawing period closes.
What is your return policy for footwear?
We offer a 30-day return window for all items. Products must be in original, unworn condition with all tags attached and the original shoebox included.
How long does international shipping take?
Standard international shipping typically takes 3-7 business days. Please note that delivery times may vary based on customs processing in your specific country.
Are the sneakers sold on SNS authentic?
Yes, we are an authorized retailer for all brands we carry, including Nike, Adidas, Jordan, and New Balance. All products are 100% authentic and sourced directly from the manufacturers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay depending on your shipping region.
Can I cancel or modify my order after it has been placed?
Due to our fast processing times, we are unable to modify or cancel orders once they have been confirmed. Please double-check your sizing and shipping address before completing checkout.